Frequently Asked Questions

Shop Orders/Deliveries

What time do I need to have my order placed to ensure same day delivery?

If your delivery is to a business address, it needs to be in by 9.30am. If it is to a residential address then anytime before 2pm. Any orders placed after these times will be sent the following day.

What if I need to have flowers delivered by a specific time?

We have an express courier option which is ideal for this. It has a 3 hour turn around so just let us know what time they need to arrive by and we will book the courier within plenty of time. This also applies for orders placed days in advance - they will always need to go on our express courier if it is time sensitive. Due to Auckland traffic congestion and during our high peak times (valentines, xmas, mothers day) we cannot always guarantee exact times for this service

How do I place my order?

We have all our bouquet options available on our online store under our SHOP section in the main menu.
You can also call the shop to place an order by phone (09 630 5369) between 8am - 5pm Monday to Friday and 9am - 2pm Saturdays.
We can also take your order via email at info@rosesflorist.co.nz

What details do you need when placing an order?

The following are required
- Name, address and contact number of the recipient
- Message for the card
- Your contact details along with credit card details for payment

Do you delivery to rural addresses?

If your address isn't showing on our checkout page, call the shop and we can check with our couriers to see if they go that far. Most rural deliveries start $35.

Do you delivery outside of Auckland?

Unfortunately we are unable to send flowers outside of Auckland/New Zealand.
We are more then happy to suggest a florist in your desired location if we know one so be sure to ask for a recommendation.

What forms of payment to do you take?

In store we take cash, eftpos and credit cards. We accept Mastercard, Visa and debit cards. We can also take payment by direct debit if needed. We have Laybuy available for all online orders.

I have a specific vision and want certain flowers only?

If you are wanting something more tailored and specific, just call us to talk it over. We will always do our best to source what you want however we can never guarantee due to the nature of flowers and weather/supply issues. It's always best to have a back up option!

Am I able to cancel my order?

If something has come up and you need to cancel or change your order, just contact us ASAP and we will either refund or amend your order. This will need to be done with 24 hours notice to ensure we haven't already made or placed your order on the courier already.

Weddings + Events

How much do wedding/event flowers cost?

There are many different factors that go into pricing your event. For weddings we have minimum spend of $1000, which is most likely to cover your bridal flowers only.
We recommend you allow 10%-15% of your total event budget for flowers. If you want the flowers to be a main focal point then we suggest 20%-30%.
Once you send through your enquiry we also send out a price guide to give you a general idea of the cost of our services

Do you have any packages available?

As each event we do is unique to the couple or job, we do not offer floral packages or discounts. We take a lot of time to make each job different and tailored to each client along with sourcing only the best premium blooms for your event.

How far in advance do you take bookings?

We suggest booking with us 6-12 months in advance. We can work with smaller time frames however some flowers do require a long lead time when ordering.
If you are wanting to secure your date to ensure you don't miss out then we suggest paying a 30% deposit as we won't hold dates without one. We can always make changes to the brief after a deposit is paid but we do have a cut off time of 6 weeks prior to the wedding/event date as we need to place our orders with our wholesalers and get to planning.

How do I get a quote or consultation for my event?

The first step is to contact us via our wedding or event enquiry forms. This allows us a look into your vision and to ensure we have your date available.
From there we will contact you to organise either a phone or in-person consultation.
Once we have all your details we will put together a quote and mood board for you.

Can you guarantee specific flowers for my wedding/event?

Short answer - no!
As we work with seasonal product, we are relying on Mother Nature to do her thing. However due to reasons out of our control such as weather, pests, importing delays, and supply chain shortages we can never guarantee an exact flower.

However, when you work with us you can be confident that no matter the obstacle, we will always keep the same vibe/aesthetic we set out for even if the desired flowers are not available. Trust us to work our magic!

Do you supply the vases used?

We have a selection of different vases/container options available for all our events. If you are after a specific vessel we are happy for you to provide them, or we can organise the hire of them.

Do you do site visits?

As we have worked with a lot of different venues over the years, we often know the space already. If it is a new space or private property we are more then happy to come and view it. Usually this only required if there is an installation or something very specific required.

Do you travel outside of Auckland for weddings?

Absolutely!
We love to travel for work so nothing is out of the question. There will always be travel costs to cover but we can quote that prior to any commitment on your end.

Do you charge for delivery and set up of a wedding/event?

Every event we do will have a delivery/set up fee. This is calculated once we know the size of the event and florals/items required.
When quoting for this it also takes into consideration the amount of time it will take to set up, how many staff are required, travel time, the planning involved in organising your event along with the labour.
By booking us as your florist you have chosen professional florists with years of creative skills and knowledge in flowers/events so this is all taken into account when we quote.
If you are only getting bridal flowers (bouquets, buttonholes) then you can collect those from our store within our shop hours.

What happens with the flowers after my event?

We always encourage our clients to take all the florals home or give them to your guests to enjoy for the following days.
After all, they are yours!
The only items that are not to be taken, are vases or props that are on hire to you from us or a 3rd party.
We do require a $150 bond when hiring our vases/props and are more than happy for you to return them the following week (any breakages or lost items will be deducted from your bond) otherwise if we are required to return to the venue to pack down ourselves there will be an extra charge added to your quote.